Damaged or faulty goods
Claims for damaged or faulty goods must be made promptly by completing our on-line returns form. Click here to access it. This does not apply to faults caused by accident, neglect, misuse or everyday wear and tear. Upon inspection we will replace the item or refund your money. Return postage costs will be reimbursed up to a maximum of £6.50 if a receipt of postage is included. We recommend returning your goods by recorded delivery. We are unable to refund the cost of special delivery.

Returning goods
If you have ordered the wrong size, or wish to return goods for any reason other than they are damaged or faulty, then you must complete our on-line returns form. Click here to access it. We will exchange the item or refund your money (we are unable to refund carriage) less a 15% restocking fee to cover our existing postage and processing costs. Your return can be rejected if the condition of the returned goods is not to our satisfaction and in its original packaging. Please note we are unable to exchange goods or give refunds after 7 days of receipt unless there is a fault with the product and the manufacturer agrees to replace it.

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